Our Return and Refund Policy was last updated May 1, 2023

Thank you for shopping at Munchie Bones.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

      • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Munchie Bones

      • “Goods” refers to the items offered for sale on the Service.

      • “Orders” means a request by You to purchase Goods from Us.

      • “Service” refers to the Website.

      • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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    Your Order Cancellation and Return Rights

    You are entitled to cancel Your Order before your order status changed to “Shipped” without giving any reason for doing so.

    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

        • By visiting this page on our website: CONTACT US

      We will reimburse You no later than 5 days from the day on which you cancel the order for orders that were not Shipped. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

      Conditions for Returns

      In order for the Goods to be eligible for a return, please make sure that:

          • The Goods were purchased in the last 14 days

          • The Goods are in the original sealed unopened packaging

          • The following Goods cannot be returned:

          • The supply of Goods made to Your specifications or clearly personalized.

          • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

          • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

          • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

        We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

        Returning Goods

        You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

        Munchie Bones Inc

        1111 Stellar Dr Unit #1. Newmarket,
        ON L3Y 7B8 Canada

        We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

        Upon receipt or returned goods and confirming that returned goods meet above listed criteria the refund will be issued in a same method as the original payment method less the original shipping charges if any.

        Contact Us

        If you have any questions about our Returns and Refunds Policy, please contact us:

            • By visiting this page on our website: CONTACT US