FREQUENTLY ASKED QUESTIONS

General Information

We are a reliable and reputable organization based in Canada.  Our goal is to become the most preferred choice for customers in the country and abroad by continuously improving our product and service quality. Our factory is based in Turkey and has been operating since 2004, and we are proud to have our head office located in Toronto, Canada. This enables us to maintain a global perspective and ensures that we are well-positioned to serve customers both domestically and internationally.
We take pride in our state-of-the-art closed warehouse area of 3000 m² that is designed with the latest technology, including a reach truck with 12 m height access and an in-warehouse loading facility. This allows us to stock up to 3000 pallets of our products and ensures they are delivered to our customers within the framework of quality standards.
At our company, we believe in creating an emotional bond with our consumers through strong communication, ensuring customer loyalty. Our continuous efforts to develop our own methods in our field of expertise and pioneer the sector help increase our effectiveness and efficiency in the national and international market, leading to growth and profitability.
We are committed to providing the highest level of customer satisfaction, and our aim is to increase our competitive power and profitability by meeting and exceeding the expectations of our customers. We strive to combine the best of both worlds by leveraging our Turkish manufacturing expertise with the business acumen and customer service excellence for which Canadian companies are known. Thank you for considering our company for your personal and  business needs.
We are excited to invite you to consider offering our Munchie Bones dog chews product line in your store.
Our chews are made with high-quality ingredients and are the perfect treat for dogs of all sizes.Our Munchie Bones chews have been crafted to provide dogs with a satisfying chewing experience while also promoting dental health. Our unique blend of ingredients helps to clean teeth and freshen breath, while also providing a delicious and nutritious treat that dogs love.
As a dog chew supplier, we understand the importance of providing our retail partners with exceptional service and support. We are committed to working with you to help promote our products and drive sales in your store.
If you are interested in learning more about our Munchie Bones product line, please don’t hesitate to contact us. We would be happy to provide you with additional information and answer any questions you may have. Fill out the form on the Wholesale page

Munchie Bones products can be found at various retail locations, and markets around Canada and US. For list of some stores please visit Where to Buy page

Product Information

Beef Pizzle Bully Sticks are tough and long lasting chews and great for active chewers.
Beef Pizzles  are very high in protein and beneficial to your K9 digestive, osteopathic, joint, dental and overall health and wellness!
Manufactured in our own factory in Turkey and USFDA and CFIA approved
  • Natural, fresh, healthy
  • Fully digestible one ingredient chews that are made out of the beef pizzle.
  • Rawhide free!
  • No hormones, fillers, artificial preservatives, chemicals or by-products used in production of Beef Pizzle Bully Sticks
  • Promotes dental health
  • Helps to maintain muscle mass
  • Full of nutrients like amino acids, peptides, glucosamine, and chondroitin that supporting healthy joints, skin, and coat
  • Sold fresh and can be stored for up to 2 years
 
Monitor your pet when feeding any chewing sticks or other treats and make sure to provide plenty of fresh water. Introduce chewing sticks gradually – limit to 1 stick per day for the first 3-6 days to avoid an upset stomach. Collagen sticks are high in protein and if your dog is not used to a high protein diet this sudden change could cause an upset stomach initially if an excessive amount is offered.
***  Beef Pizzle Bully Sticks are natural products and naturally vary in shape, weight, color, thickness. When shopping for Pizzle Bully Sticks it is recommended to shop by weight as it is the best way to compare the cost and value. 
Bully sticks are one ingredient products – Beef Pizzles
  • Full of nutrients like amino acids, peptides, glucosamine, and chondroitin that supporting healthy joints, skin, and coat
  • Natural, fresh, healthy
  • Fully digestible one ingredient chews that are made out of the beef pizzle.
  • Rawhide free!
  • No hormones, fillers, artificial preservatives, chemicals or by-products used in production of Beef Pizzle Bully Sticks
  • Full of nutrients like amino acids, peptides, glucosamine, and chondroitin that supporting healthy joints, skin, and coat
Looking for a healthy, high-quality treat for your furry friend? Look no further than Munchie Bones selection of bully sticks! These treats go through a rigorous process to ensure only the best raw materials are used, starting with a refrigerated facility to clean and sort the raw material.
After being cleaned and trimmed of fat, the bully sticks are washed for several hours to remove any remaining residues or fluids. Then, they are shaped into various shapes such as straight, braided, twisted, rings and springs, before being hung and cooked or dried for 2-3 days at temperatures between 165-195 degrees Fahrenheit. This thorough process ensures that the sticks are free from bacteria and safe for your dog to consume.
To make them even more appealing to pet parents, Munchie Bones doubles the washing and cooking/drying process for their “odour-free” bully sticks, removing as much moisture and odor as possible. These sticks are then cut to 6 or 12-inch lengths and sorted by thickness before being sent to an independent lab for testing to ensure quality and safety.
When you give your pet one of Munchie Bones’ bully sticks, you can feel confident that you’re providing them with a high-quality, safe, and delicious treat. And, while they’re labeled “odour-free,” it’s important to note that the natural scent may be enhanced as your dog chews and reintroduces moisture to the stick.Bones
Monitor your pet when feeding any chewing sticks or other treats and make sure to provide plenty of fresh water. Introduce chewing sticks gradually – limit to 1 stick per day for the first 3-6 days to avoid an upset stomach. Collagen sticks are high in protein and if your dog is not used to a high protein diet this sudden change could cause an upset stomach initially if an excessive amount is offered.
You could use our Product Filter option on the right side of the Bully Sticks Page 
Another great option to match the treats to your dog size and behavior is to use our Munchie Match Quiz 
We offer Beef Pizzle Bully Sticks in following sizes:
  • 6 inch length
  • 12 inch length
Each of the above Bully Sticks  length options are available in different thickness and therefore vary in weight
  • Thin
  • Thick
  • Standard
  • Jumbo
  • Monster
 
Due to being a natural product, bully sticks can vary in shape, color, and texture. Several factors, such as country of origin, drying time, and the individual bull, can contribute to these differences. Our bully sticks contain no chemicals, bleach, or fillers, and they are entirely natural. Therefore, you may notice various features within the same bag, but rest assured that the product is still safe to consume. This video demonstrates the range of color variations that can be observed in a bully stick.
Munchie Bones odor-free bully sticks are baked twice as long to remove more smell without any harsh chemicals. This is a testament to the company’s commitment to producing a high-quality, natural and healthy product for pets.
while Munchie Bones’ No-Odor Bully Sticks are designed to have a significantly reduced smell, they aren’t entirely odorless. However, the smell is virtually undetectable to the human nose, which makes them an excellent choice for pet owners who are sensitive to strong smells.
It’s also important to keep in mind that when a dog chews an odor-free bully stick, they may re-introduce some of the smell by adding moisture to the treat. This is a natural process, and it’s not something that can be entirely avoided. However, the reduced smell of Odor-Free Munchie Bones’ bully sticks means that any odor that is reintroduced is likely to be much milder than with other products.
Each package of Bully Sticks is sold fresh and can be stored for up to 2 years
Beef Pizzle Bully Sticks are natural products and naturally vary in shape, weight, color, thickness. When shopping for Pizzle Bully Sticks, keep in mind that the packages are packed to ship by WEIGHT rather than quantity 
The hand sorting and inspection of every stick is Munchie Bones’ commitment to quality and consistency. This ensures that your pup receives a dependable product that is of high quality and value. 

 

Our raw materials are obtained from bulls that are free-range and grass-fed.
These materials are sourced from Turkey and undergo processing at our factory located in Turkey. The origin of each item is displayed on its listing.
Our products undergo inspection and approval by both the Canadian Food Inspection Agency and USFDA, and are independently lab tested to ensure safety for dogs.
While we do not source our raw materials from US or Canadian cattle, we assure you that Turkish cattle are of comparable quality for chews and are much more affordable. We take pride in offering high-quality products at the best prices in Canada and US when compared by weight
Beef Collagen Sticks are tough and long lasting chews and great for active chewers.
Our collagen chews are created from the inner layer of skin known as the dermis, which constitutes about 90% of the skin’s thickness and contains collagen and elastin. On the other hand, rawhide is made from the outermost skin layer, the epidermis. Since the dermis is easier to digest, our collagen chews offer numerous health benefits, including enhancing general joint and bone health. The collagen protein found in the chews is a vital component of your pet’s bones, joints, cartilage, connective tissues, and blood vessels, making it an ideal supplement to maintain their health. Consuming collagen is also an effective way to manage osteoarthritis and joint pain, as it improves the health of your dog’s joints and mobility, reducing lameness. It is a fantastic preventive measure for very active dogs that do a lot of running and jumping. In addition, collagen reinforces the foundation of your dog’s dermis layer, promoting healthy skin and a lustrous coat. Lastly, the villi of your dog’s intestines can be maintained by consuming collagen, which aids in improving gut function.
Manufactured in our own factory in Turkey and USFDA and CFIA approved
  • Natural, fresh, healthy
  • Fully digestible one ingredient chews that are made out of the dermis layer of the cow skin.
  • Collagen sticks are rawhide free!
  • No hormones, fillers, artificial preservatives, chemicals or by-products used in production of Collagen Sticks
  • Promotes dental health
  • Helps to maintain muscle mass
  • Full of nutrients like amino acids, peptides, glucosamine, and chondroitin that supporting healthy joints, skin, and coat
  • Sold fresh and can be stored for up to 2 years
Monitor your pet when feeding any chewing sticks or other treats and make sure to provide plenty of fresh water. Introduce chewing sticks gradually – limit to 1 stick per day for the first 3-6 days to avoid an upset stomach. Collagen sticks are high in protein and if your dog is not used to a high protein diet this sudden change could cause an upset stomach initially if an excessive amount is offered.
***   Collagen Sticks are natural products and naturally vary in shape, weight, color, thickness. When shopping for Collagen Sticks it is recommended to shop by weight as it is the best way to compare the cost and value. 

Promotions

Get 10% Discount on First Order

Visit  Special Offers  page to view all Special Price products 

Returns & Refunds

Your Order Cancellation and Return Rights

You are entitled to cancel Your Order before your order status changed to “Shipped” without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  •  

We will reimburse You no later than 5 days from the day on which you cancel the order for orders that were not Shipped. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  •  
    • The Goods were purchased in the last 14 days
    • The Goods are in the original sealed unopened packaging
    • The following Goods cannot be returned:
    • The supply of Goods made to Your specifications or clearly personalized.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. 

Please visit  Returns and Refunds for full info 

Rewards, Coupons and Affiliate

Once you register your Munchie Bones account – You can start earning points on purchase and various performed tasks. Earned points can be redeemed for product purchase.

For points info please visit Rewards page

You can redeem your points at the time of purchase

Please log in to My Account to view your points balance in Points and Rewards tab

There is NO Expiration date on points

We do not offer points donation at the moment

To avail of the 10% discount on your first order, here’s what you need to do:

  1. Subscribe: Ensure you’re subscribed by signing up for an account on our platform via this link on any page

    Get 10% Discount on First Order

  2. Register for Customer Account 
  3. Login: Use your newly created account credentials to log in.
  4. Place Order: While logged in, proceed to place your order.

During the checkout process, the 10% discount will automatically be applied to your eligible items. It’s important to note that the discount is exclusively available for your first order and is applied at the time of checkout when you’re logged in.

If you encounter any issues or have further questions, feel free to reach out to our customer support team for assistance

Poins program is Not available to our Wholesale-Retailers Partners

Shipping & Delivery

We offer FREE Delivery on orders of $75 CAD or more. 

This offer applies only to Retail customers. 

Wholesale clients – login to your account to see current Flat Rate shipping fee posted. 

 

Orders in Toronto can be picked up from our location. Please contact us to make arrangement

1-844-866-2663

munchiebones@gmail.com

 

Retailers Wholesale Account

We are thrilled to present an exciting opportunity to enhance your pet product offerings and cater to your valued four-legged customers.  

If you are running any pet business you could qualify. Don’t hesitate to apply!!!

– No minimum order requirements!

– $20 Flat rate shipping for any order size!

Pleas visit Become a Retailer to fill out the registration  form or it can be done on Wholesale page